Support

Osmi reads food and product labels against your thyroid, your gut and your cycle, and tells you whether something suits you specifically rather than giving everyone the same score.

Common questions

Osmi cannot find a product

Some products are missing from public ingredient databases. Scan the ingredients label itself instead of the barcode, and Osmi will read the product from the label text.

Why did two people get different answers for the same product?

That is the point. Osmi answers for you: your symptoms, your scan history, your cycle and your sleep. The same creamer can be a reasonable choice for one person and a poor one for another.

Do I need an Oura, a WHOOP or an Apple Watch?

No. Osmi works from your quiz answers, your scans and quick check-ins on its own. Connecting a wearable sharpens your daily read, because sleep and temperature tell Osmi things you should not have to type.

Will Osmi diagnose anything, or change my medication?

No. Osmi never diagnoses, treats or prescribes, and it will never ask you to change your medication. It helps you see patterns and suggests natural, daily things to try. Bring those to your doctor if you would like to.

How do I cancel?

To cancel an App Store subscription, open Apple Account subscription settings. Cancellation turns off renewal. Your access continues until the end of the current paid period. To request an App Store refund, use reportaproblem.apple.com. Apple decides eligibility and processes approved refunds. Osmi also offers its 30-day money-back guarantee. Email hello@osmihealth.co within 30 days of purchase.

Something looks wrong, or a reading seems incorrect

Email hello@osmihealth.co with a short description and a screenshot if you can, including the product and barcode where relevant. We read everything.

Contact

hello@osmihealth.co